Terms, Cookies and Privacy Policy
Wheelwright Limited (formerly Alcar Wheelwright Limited) is committed to preserving the privacy of all visitors to our website at www.wheelwright.co.uk. Please read the following privacy policy to understand how we use and protect the information that you provide to us.
By placing an order and registering on this website, you consent to the collection, use and transfer of your information solely for the purpose of processing orders successfully and offering a high level of customer service and support to you.
Information that we collect from you
When you register or order products or services on www.wheelwright.co.uk you may be asked to provide certain information about yourself including your name, contact details and credit or debit card information. We may also collect information about your usage of our website to help improve your experience when shopping online with us.
To maintain customer service standards and to assist staff training, we may also record and monitor incoming calls.
Use of your information
Your information will enable us to provide you with the services you have requested and to supply the goods that you require. It will also assist us upon invoicing you with receipt, and to contact you where necessary concerning your order/s. We will also use and analyse the information we collect so that we can administer, support, improve and develop Alcar Wheelwright UK Ltd.
If requested, we may use your information to contact you for your views on our services and to notify you occasionally about important changes or developments to the website or our services. Further, where you have consented, we might also use your information to let you know by email about other products and services which we offer which may be of interest to you. If you change your mind about being contacted in the future, please let us know.
Disclosure of your information
The information you provide to us may be accessed by or given to third parties who process information, fulfil and deliver orders, and provide support services on our behalf but may not and will not be used for any purpose other than fulfilling your order on our behalf or to offer you customer help and support where requested. We may also pass aggregate information on the usage of our website to third parties but this will not include information that can be used to identify you or transactional information.
Only where you have consented when providing us with your details, will we allow other companies in our group to contact you occasionally about products and services which may be of interest to you. They may contact you by e-mail. If you change your mind about being contacted by these companies in the future, please let us know at sales@wheelwright.co.uk.
Finally, if our business enters into a joint venture or merges with another business entity, your information may be disclosed to our new business partners or owners. However, we will always take steps to ensure that your information is used by third parties in accordance with this policy. Unless required to do so by law, we will not otherwise share, sell or distribute any of the information you provide to us without your consent.
Cookies
Cookies are pieces of information in very small text files generated by a Web server and stored in the user’s computer, ready for future access. It is essentially your identification card so that the website can remember who you are. They tell the server that you have returned to a web page and effectively saves you time.
If you personalise pages or register for products or services, when you register for another product or service it saves time by remembering certain information on your behalf.
This Website may place and access certain first party Cookies on your computer. First party cookies are those placed directly by Wheelwright via this Website and are used only by Wheelwright. Wheelwright uses Cookies to improve your experience of using the Website and to improve our range of products AND/OR services. Wheelwright has carefully chosen these Cookies and has taken steps to ensure that your privacy is protected and respected at all times.
By using this Website you may receive certain third party Cookies on your computer. Third party cookies are those placed by websites and/or parties other than Wheelwright. These cookies are not integral to the services provided by the Website.
All Cookies used by this Website are used in accordance with current UK and EU Cookie Law.
Before any Cookies are placed on your computer, subject to sub-Clause. By giving your consent to the placing of Cookies you are enabling Wheelwright to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of the Website may not function fully or as intended.
Certain features of the Website depend upon Cookies to function. UK and EU Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below. Your consent will not be sought to place these Cookies. You may still block these cookies by changing your internet browsers settings as detailed below.
The following Cookies may be placed on your computer:
Name of Cookie & Purpose:
Google Analytics: to provide website traffic information
Share This: to allow sharing
Google +1: to allow sharing
Wheelwright: for site and shopping functionality
Website Alive: for live chat functionality
You can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser.
You can choose to delete Cookies at any time however you may lose any information that enables you to access the Website more quickly and efficiently including, but not limited to, personalisation settings.
It is recommended that you ensure that your internet browser is up-to-date and that you consult the help and guidance provided by the developer of your internet browser if you are unsure about adjusting your privacy settings.
Security and data retention
We employ security measures to protect your information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage. www.wheelwright.co.uk is fully secured by 128 bit SSL Protection which ensures your data is encrypted, making it safe and secure before it is sent to us. We will securely retain your information for a reasonable period or as long as the law requires.
Accessing and updating
You are entitled to see the information held about you and you may ask us to make any necessary changes to ensure that it is accurate and kept up to date. If you wish to do this, please contact us by phone or by email at sales@wheelwright.co.uk and we will be happy to help.
Site Disclaimer
Vehicle Data used on the site is maintained by a third party and, although we try to keep all information updated and valid, Wheelwright cannot always be held accountable for any inaccuracies or erroneous data. If you find any errors, please do not hesitate to report them. Stock availability and pricing is updated daily, but due to high demand, there may be rare occasions where a product showing as in-stock has become unavailable – upon this occurence, we shall try to find a replacement product of similar design and value.
Changes to our privacy policy
Any changes to our privacy policy in the future will be posted to the website and, where appropriate, through e-mail notification.
All comments, queries and requests relating to our use of your information are welcomed and should either be sent via email to sales@wheelwright.co.uk or feel free to contact us by phone on 01634 576657.