1. About us

1.1 We are WHEELWRIGHT LIMITED, a company registered in England and Wales under company number 01875797 whose registered office is at Steelfields Gads Hill, Owens Way, Gillingham, Kent, ME7 2RT. Our VAT number is GB168803677.

2. How to contact us

2.1 You can contact us by sending an email to sales@wheelwright.co.uk or calling us on 01634 576657.

3. These terms

Please note that you must agree to these terms before you place your order.
3.1 These terms apply to any purchases you make. Please read these terms carefully before you place any orders, as they set out important information about your and our rights and obligations.
3.2 For the purposes of these terms, you are a ‘consumer’ if you are buying products as an individual for purposes wholly or mainly outside of your trade, business, craft or profession. You are a ‘business customer’ if you are buying products for purposes relating to your trade, business, craft or profession. Some terms only apply to your order if you are a consumer and other terms only apply to your order if you are a business customer, so please make sure you read these terms carefully.
3.3 Any reference to ‘we’, ‘us’ or ‘our’ in these terms is to Wheelwright Limited, and any reference to ‘you’ or ‘your’ is to the person placing an order.
3.4 You must be at least 18 years old to place an order. If you are a business customer placing an order on behalf of a business, you confirm that you have authority to place such
order for and on behalf of that business.
3.5 We may make changes to these terms at any time. However, the terms which apply to your order will be those in force at the time you placed your order with us.
3.6 Please print out or save a copy of these terms and any emails from us for your records, as we will not save or file a copy for you. These terms are only available in English.
3.7 Your use of our site is governed by our Website Terms of Use available at www.wheelwright.co.uk/terms-and-conditions.

4. Orders

4.1 Please check your order carefully and correct any errors before you place it with us.
4.2 After you place your order, our representative will acknowledge it by phone or we will send you an acknowledgment email. This does not mean that your order has been accepted by us. Your order is an offer to buy products from us on these terms.
4.3 Acceptance of your order by us takes place when our representative confirms this to you or we email you to confirm this. At this point a legally binding contract is formed between you and us on these terms, and we will dispatch the goods to you. We will send you a shipping confirmation email to let you know once your order has been dispatched.
4.4 If we do not accept your order, for example because we have been unable to pre-authorise the payment, the products are unavailable, you are under 18, or there has been a
mistake regarding the pricing or description of the products, we will email you using the details you provided when you placed your order. We have the right to reject any order for
any reason.
4.5 You are responsible for ensuring that the specification and application of the item you order is suitable for the target vehicle and fit for the purpose it is intended for. If we are
making any products for you which are based on measurements or other information you provide to us, you are responsible for ensuring that the information is correct.
4.6 We shall be entitled to charge in full for all work done and materials supplied at such rates we consider reasonable where you have made an error in your order. Where we have attempted to provide a product in accordance with your specification but it has not been possible, we shall be entitled to charge you for any reasonable costs incurred for work carried out or materials supplied or used or ordered by us up to that point.
4.7 You agree to fully indemnify us and hold us harmless against any claim or liability in respect of any infringements or alleged infringements of any letters, patents, trade marks,
registered designs or any other similar claim in relation to any goods we make in accordance with your instructions.

5. Availability

5.1 All orders are subject to availability. We cannot guarantee that any product or materials will be available at any given time. In certain circumstances beyond our reasonable control, for example where there has been a change in law, we may need to stop selling certain products. If this happens and it affects your order, we will notify you by email, cancel your order and provide you with a full refund (including any delivery costs) if payment has already been taken.

6. Making changes to your order

6.1 If you would like to make any changes to your order after you have submitted it, please contact us as soon as possible and we will let you know if it is possible to change your order.

7. Product descriptions

7.1 Descriptions of our products are set out in our brochure and on our site.
7.2 Please read the product description carefully. Pictures and images of the products or their packaging are for illustration purposes only. Your products and their packaging may vary slightly from those pictures or images.

8. Use restrictions

8.1 If you are a consumer, you must use our products only for domestic and personal use. You must not use our products for commercial, business or resale purposes.
8.2 If you are a business customer, you must use our products only for internal business purposes. You must not use our products for resale purposes.

9. Prices

9.1 All prices are in pounds sterling (£)(GBP) and exclude VAT, delivery charges and insurance unless otherwise advised at the time of ordering. For information on delivery
options and costs, please speak to one of our representatives.
9.2 Any oral quotations provided by representatives are valid only up to the end of the business day upon which they are given.
9.3 Prices for our products and delivery charges may change at any time. We are entitled to increase the price by such amount we consider reasonable if:
9.3.1 You request any alteration to the design specification or materials to be used; or
9.3.2 There is an increase in price at which we can obtain any goods, parts or materials which we consider necessary or desirable.
9.4 If there has been an error on the site regarding the pricing of any of our products and this affects your order, we will try to contact you using the contact details you provided when you placed your order. We will give you the option to re-confirm your order at the correct price or to cancel your order. If we are unable to contact you, we will treat the order as cancelled and notify you by email.

10. Payment

10.1 Unless otherwise agreed in writing, cleared payment must be received by us before we dispatch your order. If you have a credit account with us, your payment terms will be in
accordance with our credit account terms with you.
10.2 We accept payment by phone. All credit card and debit card payments need to be authorised by the relevant card issuer.
10.3 If you fail to make all or part of any payment or instalment on the due date in accordance with clause 10.1 then it shall be a repudiatory breach entitling us to repudiate, terminate or cancel the contract. We shall retain this right until payment is made in full.
10.4 Under no circumstances shall you be entitled to withhold payment in the event of a dispute.

11. Delivery dates and costs

11.1 Information on delivery options and costs will be provided to you by our representative before you place your order, and you will be able to choose your preferred
delivery option.
11.2 Your order will be delivered on the selected delivery date or within the delivery period specified, depending on the delivery option you chose when you placed your order.
11.3 Any delivery dates stated during the order process, or in your order acknowledgment or shipping confirmation emails, are estimates only and cannot be guaranteed.
11.4 We will do all that we reasonably can to deliver your order within the delivery period or on the delivery date agreed with you. If your delivery is delayed, we will email you to let you know as soon as reasonably possible. However, we are not liable to you for any losses you incur if delivery is delayed because of circumstances beyond our reasonable control (for example, severe weather, accidents or unpredictable traffic delays).

12. Delivery

12.1 We will deliver your order to the address specified by you when you placed your order.
12.2 Please examine the products as soon as reasonably possible after delivery or collection and notify us of any fault or damage as soon as reasonably possible, and in any
event within 48 hours. If upon inspection the goods are damaged or have manufacturing defects and you fit the goods to the target vehicle, then this will be deemed acceptance of the products and you will not be able to return them.
12.3 Once your order has been delivered to your address or in accordance with the delivery instructions you provided to us, or once you have been notified that the goods are
ready for collection, the risk in the products passes to you and the goods are classed as having been ‘delivered’. This means that you are responsible for the products and we are not liable to you if the products are stolen or damaged after they have been delivered to you. This does not affect your legal rights if the products are faulty or misdescribed.
12.4 Title and ownership of the products passes to you once you have paid in full (and such payment has cleared) for the goods and paid all other sums which are or which become payable to us.

13. Consumer cancellation rights
This clause 13 only applies to you if you are a consumer. This clause does not apply to a business customer.

13.1 You have 14 days from the delivery date to change your mind and cancel your order. This does not apply to non-stocked or special purchase items, which includes items ordered from Europe and wheel and tyre package goods.
13.2 To cancel your order, please email us at sales@wheelwright.co.uk or call us on 01634 576657. To help us process your cancellation more quickly, please have your order
number ready or include it in the email you send to us.
13.3 If you have already received your order, you must return the products to us within 14 days of telling us that you want to cancel your order. The deadline is met if you send the
products back to us before the 14-day period has expired. We strongly recommend that you get proof of postage. We may withhold the refund until we have received the products back from you or until you have provided us with evidence that you have sent the products back (whichever is earlier).
13.4 Products must be returned to us in a new and unused condition and, to the extent possible, in their original packaging. Once the tyres have been fitted to the target vehicle they are no longer considered new and unused, and therefore cannot be returned. We may make a deduction from the refund amount if you have handled the product in a way that has diminished the value of the product, if such handling was beyond what is necessary to establish the nature, characteristics and functioning of the products. You are responsible for the products while they are in your possession.
13.5 Unless your products are faulty or misdescribed, you are responsible for the cost of returning the products to us.
13.6 We will provide you with a full refund (including basic delivery charges) as soon as possible. If you cancelled before you received any products, we will issue the refund no later than 14 days after the day on which you told us that you want to cancel. If you have sent products back to us, we will issue the refund no later than 14 days after the day we receive the products back from you or, if earlier, 14 days after the day you provide us with evidence that you have sent the products back.
13.7 We will issue your refund to the same payment method you used when you placed your order.

14. Faulty products—consumers
This clause 14 only applies to you if you are a consumer.

14.1 The products that we provide to you must be as described, fit for purpose and of satisfactory quality. We are under a legal duty to supply products that are in conformity with
our contract with you.
14.2 During the expected lifespan of your product, you are entitled to the following:

14.3 This is a summary of some of your key rights. They are in addition to your cancellation rights set out in clause 13 above. For more detailed information on your rights, go
to www.wheelwright.co.uk or visit the Citizens Advice website at www.citizensadvice.org.uk or call 0808 223 1133.
14.4 If your products are faulty or misdescribed, please contact us as soon as reasonably possible.

15. Faulty products—business customers
This clause 15 only applies to you if you are a business customer.

15.1 We warrant that the products will, for a period of twelve months from the date of delivery or collection (as described in clause 12.3 ) (Warranty Period):
15.1.1 conform in all material respects to their product descriptions;
15.1.2 be free from material defects in design, material and workmanship; and
15.1.3 be of satisfactory quality within the meaning of the Sale of Goods Act 1979.
15.2 As your sole and exclusive remedy, we will (at our option) repair or replace any products that do not comply with clause 15.1 , provided that:
15.2.1 you notify us by email to sales@wheelwright.co.uk within the Warranty Period in the case of defects discoverable by a physical inspection, or in the case of latent
defects, as soon as possible and in any event within one month from the date on which you became aware (or should reasonably have become aware) of the defect;
15.2.2 you provide us with sufficient information as to the nature and extent of the defects;
15.2.3 you give us a reasonable opportunity to examine the defective products;
15.2.4 the defects are not caused or substantially caused or exacerbated by wear and tear, overloading, excessive use, misuse, neglect or default in proper
maintenance;
15.2.5 you are not in breach of any of these terms; and
15.2.6 you return the defective products to us at your expense.
15.3 Except as set out in this clause 15 , we give no warranties and make no representations in relation to the products, and all warranties and conditions (including the
conditions implied by sections 13–15 of the Sale of Goods Act 1979), whether express or implied by statute, common law or otherwise are excluded to the extent permitted by law.

16. Events beyond our control

16.1 We are not liable to you if we fail to comply with these terms because of circumstances
beyond our reasonable control.

17. Our liability to consumers
This clause 17 only applies to you if you are a consumer.

17.1 If we breach these terms or are negligent, we are liable to you for foreseeable loss or damage that you suffer as a result. By ‘foreseeable’ we mean that, at the time the contract was made, it was either clear that such loss or damage would occur or you and we both knew that it might reasonably occur, as a result of something we did (or failed to do).
17.2 We are not liable to you for any loss or damage that was not foreseeable, any loss or damage not caused by our breach or negligence, or any business loss or damage.
17.3 Nothing in these terms excludes or limits our liability for any death or personal injury caused by our negligence, liability for fraud or fraudulent misrepresentation, or any other
liability that the law does not allow us to exclude or limit.

18. Our liability to business customers
This clause 18 only applies to you if you are a business customer.

18.1 Subject to the below, our liability under or in connection with these terms (regardless of whether such liability arises in tort, contract or in any other way and whether or not caused by negligence or misrepresentation) will not exceed the total price paid for the products.
18.2 We will not be liable to you under or in connection with these terms (regardless of whether such liability arises in tort, contract or in any other way and whether or not caused by negligence or misrepresentation) for:
18.2.1 consequential, indirect or special losses; or
18.2.2 any of the following (whether direct or indirect):
(a) loss of profit;
(b) loss of opportunity;
(c) loss of savings, discount or rebate (whether actual or anticipated); or
(d) harm to reputation or loss of goodwill.
18.3 Nothing in these terms will limit or exclude our liability for:
18.3.1 death or personal injury caused by negligence;
18.3.2 fraud or fraudulent misrepresentation; or
18.3.3 any other losses which cannot be excluded or limited by law.

19. Your information

19.1 Any personal information that you provide to us will be dealt with in line with our Privacy
Policy available at www.wheelwright.co.uk/usage-privacy-policies/, which explains what
information we collect and hold about you, and how we collect, store, use and share such
information.

20. No third party rights

20.1 No one other than us or you has any right to enforce any of these terms.

21. Complaints

21.1 If you are unhappy with us or the products you ordered, please contact us at
sales@wheelwright.co.uk.

22. Governing law and jurisdiction

22.1 If you are a consumer, the laws of England apply to these terms, although if you are resident elsewhere you will retain the benefit of any mandatory protections given to you by the laws of that country. Any disputes will be subject to the non-exclusive jurisdiction of the courts of England. This means that you can choose whether to bring a claim in the courts of England or in the courts of another part of the UK in which you live.
22.2 If you are a business customer, these terms and any dispute or claim arising out of, or in connection with, the terms, their subject matter or formation (including non-contractual disputes or claims) will be governed by, and construed in accordance with, the laws of England. You and us both irrevocably agree that the courts of England will have exclusive jurisdiction to settle any dispute or claim arising out of, or in connection with, these terms, their subject matter or formation (including non-contractual disputes or claims).

23. General terms

23.1 You are not allowed to transfer your rights under these terms to anyone without our prior written consent. We may transfer our rights under these terms to another business
without your consent, but we will notify you of the transfer and make sure that your rights are not adversely affected as a result.
23.2 If any provision of these terms (or part of any provision) is or becomes illegal, invalid or unenforceable, the legality, validity and enforceability of any other provision of these terms will not be affected.
23.3 If you breach these terms and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these terms.
23.4 If you are a business customer, any variation to these terms will not be binding unless expressly agreed in writing between you and us.
23.5 If you are a business customer, you and we both agree that these terms constitute the entire agreement between you and us in relation to your order. You acknowledge that you have not entered into these terms in reliance on any representation or warranty that is not expressly set out in these terms and that you will have no claim for innocent or negligent misrepresentation on the basis of any statement in these terms.